Studio Ghibli is a much loved Japanese anime house. Founded in 1985, there are six Ghibli movies among the 10 highest-grossing anime films made in Japan. Spirited Away (2001) in particular was massively popular having grossed US $360 million worldwide. 18 years later Spirited Away is still the highest-grossing movie at the Japan box office and remains one of the 10 highest-grossing traditionally animated (non-computer animated) movies worldwide. The man behind many of Studio Ghibli’s movies was Hayao Miyazaki who also designed the Ghibli Museum. Miyazaki has been described as the Walt Disney of Japan but while many of his films are geared to a younger audience there is far more depth and complexity to his movies.
In the year leading up to our most recent visit to Japan, my family (particularly my youngest son and I) fell in love with the movies of Studio Ghibli. The first Ghibli movie we ever watched was My Neighbour Totoro and we instantly fell for the beauty, wonder and whimsy of Studio Ghibli. We then want on to watch many more Ghibli movies including Kiki’s Delivery Service, Ponyo, Howl’s Moving Castle, Porco Rosso, and Grave of the Fireflies. A number of these movies we now have watched more than once. Our two favourites at the moment would be My Neighbour Totoro and Kiki’s Delivery Service while the most confronting of the movies we watched was definitely Grave of the Fireflies.
If you or your family love Ghibli movies or are interested in the craft of traditionally animated movies, Ghibli Museum has to be on your list of must-dos when visiting Japan.
We’ve packed this article full of information that will help you plan your visit to Ghibli Museum. It contains much more than information on how to buy Studio Ghibli tickets. This article also contains a very detailed guide on Ghibli Museum, practical information such as how to get there and opening hours, as well as a great overview of what to see and do in Inokashira Park.
Note that our Ghibli Museum tickets were sponsored by Voyagin.
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Studio Ghibli Museum Tickets
Ghibli Museum tickets can be incredibly difficult to get. You cannot simply visit the museum and buy a ticket on the day. You have to book Ghibli Museum tickets in advance. There is also a very high demand for tickets and only a limited number of tickets are made available for sale each day. The limited number of tickets is partly due to the relatively small size of the museum. Also, only a certain number of people are allowed inside the museum every two hours to keep it from becoming too crowded. There are various options for how to buy Ghibli Museum tickets. In this article, we provide three methods to buy tickets. The cheapest way is to buy through Lawson but we feel the least stressful way is to buy through Voyagin.
Buy Studio Ghibli Museum tickets through Lawson
If price, is your primary consideration when purchasing tickets, the cheapest way to buy Ghibli Museum tickets is to purchase them from the kiosks at Lawson convenience stores or from Lawson Online. The Ghibli Museum ticket price for an adult is 1 000 yen (US $10). The ticket cost for a 13 to 18 year old is 700 yen (US $7), while 7 to 12 year olds pay 400 yen (US $4). The ticket cost for a 4 to 6 year old child is 100 yen (US $1) and children 3 and under are free.
Unfortunately, these lower-cost options bring with them a much higher chance of missing out on a ticket. If you wait till your arrival in Japan to buy Studio Ghibli Museum tickets, there will be almost no chance to buy tickets that will match up with your travel dates as the tickets sell so quickly when they are released to the public. Buying through a Lawson convenience store would only really work if you have a friend or family member in Japan who could buy the tickets for you when they become available.
If you are interested in using Lawson Online, tickets go on sale at 10 am Japan time (GMT +10) on the 10th of each month for visit dates in the following month. For example, if you want to visit the museum any day in October you need to buy tickets on 10th September. To successfully book you will need to be very well organised (e.g. multiple browsers open, multiple tabs open, and credit card information handy). During the process, you will need to create a password. You will also need your passport info and where you will be staying in Tokyo (hotel name, address, phone number) to complete the registration before bring able to purchase.
Before considering booking through Lawson Online, be aware that it can be quite risky. We have had numerous members of our Japan Travel Planning Facebook group successfully buy tickets this way but there have been just as many if not more people that have missed out when trying to buy tickets through Lawson Online.
Most people who successfully manage to get tickets through Lawson Online also experience a fairly high degree of stress while trying to book. You can consider yourself fortunate if the ticket booking process goes smoothly. Here are quotes from some of our FB group members about their experience just from the last couple of months:
- “Managed to book tickets. what an awful, stressful website.”
- “Open a ton of windows and hope one (or some) of them go through. The system will kick you out a million times, but don’t give up!!! Keep opening those tabs!”
- “I’ve finally bought tickets for the studio Ghibli museum! This has been nothing but agony! I’ve been refreshing for one hour. I had to restart the session all over again. What a disaster!”
- “I got mine last month and it was a traumatising experience 😂 Took 90 minutes of crashing, especially sucks when you get all the way to the last page of details and it goes down.”
- “I was at work surreptitiously trying to buy tickets, and my wife and the kids were at home on three different computers. They finally got through in a little under an hour.”
- “It was a long night trying to get those tickets from two different browsers and my phone refreshing and reloading for 80 minutes.”
- “In the UK I had to get up at 2 am to be online to secure my August tickets. It took 90 mins of countless and frustrating crashing and reinputting of details but I got 5 tickets in the end (only at 4 pm though which was not my preference).”
Buying Ghibli Museum Tickets through Voyagin
A much less stressful option to secure Studio Ghibli Museum tickets is to purchase tickets through our recommended provider Voyagin. You will pay more for tickets through Voyagin, but the ticket booking process is easy and there is a much higher chance you will be able to get the tickets you want and on the day and time you want. When booking through Voyagin there is literally zero stress. You simply prebook the tickets and they do the hustle on the day of ticket release. While their price is higher than the official price, we are happy that it reflects their effort to source the tickets on the customer’s behalf and deliver the tickets where applicable.
Please note that the ticket prices detailed below are as of 31 August 2019. Ticket prices can fluctuate due to factor such as changing exchange rates.
- Preorder tickets – This is a great option if you want to order tickets before the preorder deadline which is the 8th day of the month before your preferred date. Most people won’t be this organised but you can preorder tickets up to 12 months ahead. The ticket cost is US $34 for people aged 4 and above. This price includes ticket delivery to your hotel if applicable.
- Ghibli ticket guarantee – If you choose this option prior to the preorder deadline, a ticket concierge personally handles your order as a top priority and you are virtually ensured a ticket. However, there are only 10 orders per month available through this option and it isn’t available on weekends. The ticket price is much higher for this option (US $117 per ticket) but for some people, this price may be worth it for the extra guarantee that you will get the tickets.
- Last-minute Ghibli Museum tickets – This is the only option available if you want to order tickets after the preorder deadline. If you want to use this option you may find that some of your preferred days/times are unavailable, particularly during peak periods. With this option, you need to provide 3 alternative date/time slots when placing a booking so that Voyagin can quickly secure your tickets.
It’s important to note that while you have a much better chance at securing tickets through Voyagin compared to buying via Lawson, Voyagin cannot always 100% guarantee tickets. After your booking is confirmed, Voyagin will secure the tickets for you as soon as possible, but there’s a slight chance for them to sell out in the meantime. If tickets are not available at your requested date/time(s), Voyagin may supply the nearest available time slot with your consent. In the event that Voyagin cannot secure tickets for you, they will reimburse you the full cost. In the unlikely event that no tickets are available for a Ghibli Ticket Guarantee order, a full refund will be given as well as a Voyagin Coupon of value equal to your order.
Once your booking has been accepted, it is not refundable. It is also not exchangeable for tickets on an alternative date and/or time.
Your physical Ghibli Museum tickets will be delivered by Voyagin to your accommodation, ensure your accommodation has a reception desk to hold this package for you. We organised for our tickets to be dleivered for our arrival in our hostel in Asakusa, and we can confirm that our package was ready and waiting for us when we checked in. When you have received your tickets through Voyagin, you must take your physical tickets to the Ghibli Museum as well as the passport of the lead guest. You will not be allowed into the Museum if you only have the Voyagin confirmation email.
Our Ghibli Museum Experience
After a relaxing walk through Inokashira Park, we entered the gates to Ghibli Museum and were soon greeted by a massive ticket-selling Totoro in a reception window. After watching My Neighbour Totoro this was a fantastic start to our Ghibli Museum visit.
As we moved closer to Totoro’s reception window we then noticed the soot sprites (also known as dust bunnies) peeking out from the base of the reception window. This was an early taste for all the little details that made visiting the museum a joy.
We then continued walking until we rounded a small hill to the main entrance of Ghibli Museum. The building is slightly reminiscent of Hobbiton with its vegetation-covered building, circular windows and curved edges. Ghibli Museum blends in beautifully with its natural surrounds.
We entered the Ghibli Museum building through a set of double doors featuring intricate and colourful stained glass door panels.
The panel on the right features Totoro.
As we entered the museum I had to stop taking photos. I was initially quite confronted by the idea that I wasn’t able to take photos in the Ghibli Museum, which is also why this article doesn’t contain photos from inside the museum. However, I very soon found it quite liberating to not feel the need to take photos and I was able to simply relax and immerse myself in the experience. Ghibli Museum wants visitors to experience the museum space with their own eyes and senses rather than through a camera’s viewfinder.
Because you are unable to take photos when inside the museum, I would definitely recommend buying the Ghibli Museum souvenir guide which is full of photos and information that will help you remember your experience when you go back home. You are however free to take photos in the outdoor spaces of Ghibli Musem.
When we entered the main reception area our eyes were drawn up to the brightly coloured ceiling frescoes. In the reception area, we exchanged our ticket vouchers for Ghibli Musem tickets which contained a three-frame strip of 35mm film depicting a scene from a Ghibli movie. By the way, check out the parallels between the stained glass door panel in the picture above and the film strip below. When the light shines through both, they have a very similar effect. There is wonderful stained glass imagery throughout the museum.
Each of our five tickets contained a different movie scene and we definitely held on to these tickets as they make a great souvenir.
After passing through the reception area, we went down a set of stairs and emerged into the Central Hall in the basement of the museum. We soon discovered that the Museum was so much more than a building that housed a series of exhibits. The entire museum was an exhibit in itself.
The central hall is a huge, airy space with a soaring stained glass ceiling dome decorated with scenes from Ponyo and a massive ceiling fan revolving overhead. The hall has what I would describe as a steampunk aesthetic featuring plenty of wood, copper and wrought ironwork. It felt very much like being part of a Ghibli movie such as Howl’s Moving Castle. There was a lot to take in including bridged passages overhead, tightly spiralling staircases and more traditional staircases, an exposed lift shaft featuring plenty of wrought iron and large wooden doors leading everywhere. Our two boys in particular just wanted to explore and kept on asking us to climb up the spiral staircase. It wasn’t possible to go up and down the staircase as it was too narrow and the turns were too tight.
As you wander through the museum, keep an eye out for surprise spaces and whimsical details on even normally simple features such as door handles and tap heads. One of my favourite elements of the museum were the incredible clockwork mechanisms such as the copper clockwork fish near the animator’s rooms (Where a Film is Born).
Ghibli Museum Basement
The basement area contains a permanent exhibit room called “The Beginning of Movement” and a screening room called the Saturn Theatre.
The Beginning of Movement room focuses on the history of animation and features the work of Studio Ghibli as well as other animators. The room showcases some fascinating early animation technologies. Just some of the displays are panorama boxes featuring layered scenes from various animes, a projector in a large glass case showing the history of evolution at different points in the projector and two zoetropes. The most fascinating exhibit was the large Totoro zoetrope at the back of the room. This zoetrope consists of 347 static figures in slightly different positions mounted on a spinning platform. The figures include a Totoro, the Cat Bus, bat wings, as well as Mei and Satsuki. The zoetrope project took almost a year to complete and it is a true work of art. As the zoetrope platform started to spin and the strobe lights flashed we were mesmerised as the static scene was transformed. Suddenly we could see a running Cat Bus, the girls skipping ropes and riding unicycles, flying bats, Totoro about to take flight with his umbrella, as well as a smaller bouncing Totoro. It was hard to take our eyes off this zoetrope and move on to the next exhibit. In fact, we revisited the room a second time during our visit just to check out this zoetrope again.
Also in the basement was the Saturn Theatre which can fit about 80-100 people. The theatre plays 10 original animated short films which rotate throughout the year on a monthly basis and which can only be seen at the Ghibli Museum. The short films range in length from 8 minutes up to 16 minutes. When we entered the theatre, the first thing we noticed was the brightly coloured fresco which took up the whole ceiling and featured a bright blue sky, fluffy clouds, planes, birds and a large bright yellow sun and moon. We then settled down to watch our short film titled Koro’s Big Day Out. Koro is an incredibly kawaii little puppy who chases his owner who is leaving to go to school and becomes lost. Koro experiences a whole series of misadventures including almost being run over by a car, running under a moving train, being threatened by a cranky cat, and encountering a big bullfrog. When his owner gets home from school she frantically looks for Koro with the help of her father. Rest assured that the story has a happy ending. While the movie was in Japanese it didn’t detract from our enjoyment of the short film and it was definitely one of the main highlights of our visit to the Ghibli Museum.
Ghibli Museum First Floor
On the first floor of the museum is a second permanent exhibit room called “Where a Film is Born” along with a temporary special exhibition room which changes every year. When we visited the museum, the current exhibition was titled “Painting the Colors of our Films” which began on 17 November 2018. Also on the second floor is the Ghibli Museum Cafe on a large external deck area.
The “Where a Film is Born” permanent exhibit actually consists of five smaller rooms. The first room is a preproduction room also known as ‘A Boy’s Room’ which takes you on a journey back to the mid 20th Century. The premise behind the room is that it’s a gift from the boy’s grandpa. The walls are filled with illustrations and sketches. The shelves are filled with books and there are various toys throughout the room. Suspended from the ceiling are a pteranodon and a plane. The room is literally filled with inspiration for a young animator. Another room is called “A Place Where the World is Made”. It focuses on the process of making background art and the walls are literally filled with vividly coloured background scenes. Another room called “A Place Where Stories are Told” looks at the process of staging and is gloriously cluttered with piles of books everywhere. Another room looks at how ink and paint are used to bring colour to animations and the “Animation Room” takes a closer look at key animation and the in-between drawings created. After wandering through the five rooms you will get a great insight into the process of traditional animation. There are so many small details to enjoy in each of the rooms that you could easily revisit them two or three times and still discover something new.
The current special exhibition focuses on the process of bringing colour to Ghibli films. The images on display show how lighting and colour choices can be used to show changes in weather and time. The images contain details such as colour codes to depict morning, noon and night. The displays also show how colours can express details like the texture and feel of materials as well as moods and emotions. The previous exhibition ran from May 2017 to November 2018 and showcased the importance of food and meals in Ghibli movies. It explored the depth and richness of food scenes and showed how food could be drawn to appear even more delectable than the real thing. More details on the special exhibitions can be found on the Ghibli Museum website.
The Ghibli Cafe is also located on an external decked area on the first floor of the museum. The name of the Ghibli Museum Cafe is the Straw Hat Cafe. I would strongly recommend visiting the cafe to enjoy the full experience of the Ghibli Museum but just like the gift shop, the Ghibli cafe can get extremely crowded.
It’s not at all unusual to experience very long waits in order to get into the Ghibli Museum Cafe. I have read stories online where people have waited up to three hours to get into the cafe with wait times of 90 minutes not unusual. For such long wait times, people have to initially queue standing up before going into a covered waiting area with chairs where you at least have a chance to read a book and browse the menu.
We were not prepared to wait this long to get into the cafe. Our strategy to avoid the crowds in both places was to firstly book into the 10 am slot through Voyagin and then we made sure we arrived for the Ghibli Museum 10 am opening time. Then after a quick look at the ground floor of the Museum, one of us took our kids to the gift shop while the other went to line up for the cafe to wait for it to open.
The cafe opened at 11 am and my wife joined the cafe queue at 10:20 am but was still not the first in line.
After our 3 kids and I ran amok buying half the items in the shop, a slight exaggeration :), we joined my wife in the queue. The wait was quite pleasant as the weather was great and we happily chatted to some other people in the queue before being given copies of the menu. Here is a composite image of the Ghibli Cafe Menu on the day we visited.
The menu is simple and the range is quite limited, but almost everything comes from organic farms and is fresh and tasty.
From the ‘Something to Eat’ section of the menu, we tried the fresh pasta with char-grilled chicken in cheese and garlic cream sauce, the pork cutlet curry with multi-grain rice, the pistou soup with shiso walnut pesto and the whole-grain bread rolls. The food was nicely presented, fresh and extremely tasty. We also really enjoyed the Ghibli themed plate ware.
The drinks we chose were a hot tea, pilot’s lemonade, a blue sky ice-cream soda, and homemade ginger ale. The cold drinks were nothing particularly special but were very refreshing. My daughter noticed that the ginger ale was not very sweet and had a strong ginger taste but was still enjoyable.
We sampled everything on the dessert menu and everything was insanely good. Between us, we tried a strawberry short cake with berries, straw hat’s parfait, chocolate and apricot jam layered cake, crispy-crunchy-creamy cheese pie, and the custard ice cream.
In addition to the Ghibli Cafe, there’s a Hot Dog and Icecream stand just around the corner from the cafe. If you can’t cope with the idea of queuing a long time for the cafe or are getting a case of the munchies while waiting in line, I would suggest grabbing some food from the takeout stand. We didn’t get a chance to try anything on the menu but have read that the ice cream is excellent and I definitely liked the idea of trying some orange icecream. The spicy curry soup with sausages and vegetables also sounded great. If you check out the takeout menu below you will notice that you can also sample a Ghibli-branded organic craft beer while at Ghibli Museum.
Ghibli Museum Second Floor
On the second floor of the museum, you will find the Studio Ghibli store called Mamma Aiuto, the reading room “Tri-Hawks” and the Cat Bus room.
The cat bus room is nothing short of fantastic. To get a mental image of the cat bus, imagine a gigantic plushie/stuffed toy with massive eyes and a huge Cheshire cat grin. It’s incredibly soft and tactile and it’s probably 5 metres long, 3-4 metres wide and about 1.5 metres high. Then imagine you can not only touch the Cat Bus but clamber all over and through it. Unfortunately, it can only be played with by children 12 and under which is a great shame as the inner child in me desperately wanted to go touch and sit inside the Cat Bus. Because of the age restrictions, only my youngest son got to enjoy playing on the Cat Bus.
Also on the same floor is the Tri-Hawks reading room. The room is like a small library with shelves full of books recommended by Hayao Miyazaki and the Museum which children can browse freely. The two issues with this room for us were that almost all the books seemed to be in Japanese, and that even if we could read the book there weren’t really many places to sit and relax and enjoy reading a book. It felt more like a bookstore than a library or reading room.
Studio Ghibli Store
The museum shop, Mamma Aiuto, is named after the Sky Pirates from Porco Rosso. The shop contains favourite character products that can readily be purchased from shops like Donguri Kyowakoku, a chain of dedicated Ghibli stores located across Japan. However, the Ghibli Museum shop also has items unique to the Museum. Prior to our visit, we hadn’t visited any other stores that sold Ghibli merchandise so we simply bought all our Ghibli merch at the museum.
When we entered the Studio Ghibli shop my kids and I were literally like kids let loose in a candy shop. Just like the rest of the Museum, the Ghibli Museum gift shop has a wonderful warmth thanks to the extensive use of wood and great lighting. The product displays are artfully presented to entice you to buy. In the space of 5-10 minutes, we had filled a couple of baskets before adult rationality set in and we narrowed down the items we were going to buy. In the end, we narrowed down our purchases to a number of plushies, some Ghibli playing cards and the fantastic Ghibli souvenir guide book pack. If nothing else, get the Ghibli Museum Souvenir Guide which also comes with a Museum Design Brochure to help you remember your visit to Ghibli Museum.
We probably spent a couple of hundred dollars but could easily have spent much more. For example, I would have loved to buy a couple of hand-painted scenes from Studio Ghibli films.
From the terrace just the Cat Bus Room, we climbed another spiral stairway which leads to the grassy rooftop garden.
In the garden, we found the guardian of the Ghibli Museum, the iconic five-meter-tall Robot Soldier from “Castle in the Sky” who looks down over Inokashira Park. There was a bit of a queue but we couldn’t leave the Ghibli Museum without getting a photo with the Robot Soldier.
Also, before leaving, check out the patio area which is a lush and green space, full of handcrafted ornaments and designs along with a pile of firewood and a working water pump.
Ghibli Museum is open from Wednesday to Monday including weekends. The museum is open from 10 am to 6 pm.
The Museum is closed every Tuesday except 22 October 2019, 24 December 2019 and 11 February 2020. Tickets for September 29 and October 1, 2019 are only available to residents of Mitaka City and other neighbouring cities.
The Museum is also closed at Year-end and for New Year’s Holidays and periodic maintenance. The next periodic maintenance is from 4 November 2019 through 15 November 2019. The following maintenance is likely to occur in May 2020. The year-end and New Year holiday closure period will be from 27 December 2019 through 2 January 2020.
Check the museum website for updated details on opening dates and times.
Museum Directions – How to get to the Ghibli Museum
The address for Studio Ghibli Museum is 1-1-83 Shimorenjaku, Mitaka-shi, Tokyo 181-0013. Ghibli Museum is almost equidistant between both Kichijoji Station and Mitaka Station which are both on the Chuo line, so it really doesn’t matter if you get off at either station.
We caught the train to Kichijoji Station then walked through Inokashira Park to get to Ghibli Museum. From Tokyo Station, it takes about 30 minutes to get from Tokyo Station to Kichijoji Station on the Chuo Line. If you are staying in the Shinjuku area, you could catch the same Chuo line to Kichijoji Station and the journey time would be about 15 minutes.
If you have the time and the weather is good, I would strongly recommend walking through Inokashira Park as it’s a beautiful park and doesn’t add much to the total journey time. It’s about a 200-300 metre walk from Kichijoji Station’s South Gate (Park Exit) to get to Inokashira Park, then a further 1km walk to Ghibli Museum through Inokashira Park.
There are plenty of signs to direct you to Ghibli Musem so it’s very hard to get lost. The signage also helped build anticipation and raised excitement levels as we drew closer and closer to the museum.
Below is the walking map from Kichijoji Station to Ghibli Museum.
After visiting Ghibli Museum, we caught the Ghibli bus back to Mitaka Station. Buses run every 10 minutes.
The total journey time from Ghibli Museum to Tokyo Station via Mitaka Station takes about 50 minutes.
What to do near Ghibli Museum – Inokashira Park
In the area around Kichijoji Station, there are plenty of places to both shop and eat. Explore the covered shopping arcade, lanes and small streets to discover shops selling homewares, food, clothes, electronics, antiques and more. There is also plenty to see and do in Inokashira Park and you could easily spend a relaxed half-day in this park alone. Unfortunately, we only had time for a walkthrough of the park but this was still enough to appreciate the beauty of Inokashira Park.
It’s a green and picturesque park much loved by locals and which has a very relaxed atmosphere. If you visit Japan during Spring you can enjoy the plum blossoms in March and the cherry blossoms in early April. It’s a great place to unwind and have a picnic while enjoying the Sakura blossoms. We visited at the tail end of Sakura season when the cherry blossoms had passed their full glory. The park is equally beautiful in other seasons from the lush greens of Summer to the reds and golds of Autumn/Fall.
Inokashira Park is centred around Inokashira Pond where you can hire a swan boat, paddle boat or rowboat and enjoy the beauty of the park from a different perspective.
The Inokashira Benzaiten shrine is a small shrine to Benzaiten the goddess of water located on an island in Inokashira Pond. The buildings and grounds of the shrine provide a striking contrast to the green foliage of the surrounding trees.
The park also offers plenty of recreational facilities including play equipment and an outdoor stage, cafes and depending on when you visit you can find local street artists and musicians performing.
There is also a small zoo located in Inokashira Park. We chose not to visit partly due to lack of time but also due to concerns about how the animals may be treated. On a previous trip to Japan, we had visited Ueno Zoo and were very disappointed about the conditions animals lived in which were in stark contrast to the way animals in Australian zoos are cared for. Online reviews for Inokashira Park Zoo also raise concerns about the size and design of animal enclosures and the way some animals are handled and treated.
How to Order Studio Ghibli Tickets through Voyagin
The first step to order your Ghibli Museum tickets through Voyagin is to click on the link below. After you click through, also keep an eye out for the regular Voyagin coupon code deals which could make your tickets even cheaper!
Below is a screen shot of the Voyagin page which has all of the details about how to book your Ghibli Museum tickets. Read this page carefully to see the options and terms and conditions.
On the top right hand side you will see the orange ‘See Options’ button. Click on this button and you will see the three different ordering options as detailed previously- Pre-Order, Book and Guaranteed Tickets. Click on the options you are interested in to see the relative pricing. Once you have decided which option you wish to order, choose the number of people, the date and your preferred timeslot. The click the ‘Add to Cart’ orange button on the right hand side of the page.
You then have the option to either keep on shopping and adding additional options to your Shopping Cart, or to proceed to check out. The image below is a screen shot of the Shopping Cart page. Review your order and when you are ready to proceed click on the orange ‘Checkout’ button on the right hand side.
You then shift through to the Additional Information and payment page. At the top is a section like the screenshot below where you need to enter the details for where your tickets need to be delivered, as well as your timeslot preferences if you are placing a last minute order.
As you scroll down the page you will see that you have the option to select whether you have hotel delivery or collection from the Voyagin office in Ikebukuro, there is an option to select that you have not yet booked your hotel – in this case you must inform Voyagin of your hotel details at least 3 days prior to the date for your tickets to be delivered.
You then have the section to enter your payment details and a coupon code if you have one. Payment options include Visa, Mastercard, American Express, Diners Card, Paypal, JCB, Discover and UnionPay. Once you have entered your payment details, click on the orange ‘Complete Payment’ button.
Your payment will be finalised and a confirmation email sent to you within a few minutes. Voyagin will also send an email asking you to click through and fill out a form which for additional information about each person visiting the Ghibli Museum. The lead person for your group must provide their passport or other photo ID to verify their identity when entering the Ghibli Museum – all tickets are subject to an identity check so there is no option to onsell your tickets. the form also enables you to select your preferred dates and times – you can enter up to four preferences in priority order.
Once you have provided all of the required information and confirmed your deliver address, there is nothing more to do except collect your tickets after you arrive in Japan at your nominated date and address, then go on to have an amazing experience visiting the Ghibli Museum!
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